Broadtel – Communication system
TEAM SIZE
2
BUDGET
Non-Disclosure Agreement
INDUSTRY
Retail
COUNTRY
United States
Overview
We developed Broadtel, a modern web platform that centralizes business communications through voice, SMS, fax, and AI automation. Built using Laravel and MySQL, and deployed on Azure App Service, Broadtel offers a secure, scalable, and high-performance environment for real-time interactions. Our work focused on backend architecture, frontend integration, and AI-driven communication modules to enhance customer engagement.
Challenges
The main challenge was integrating multiple communication protocols—voice, SMS, and fax—into one streamlined system while maintaining low latency and reliability. Ensuring data security and managing AI-driven automation within a high-traffic communication flow required careful optimization.
Analysis
We analyzed user interaction patterns and workflow requirements to create a reliable system that could process high volumes of messages and calls in real time. We structured the database for optimized query performance and designed secure API endpoints to handle communication and analytics simultaneously.
Solution
We built a robust Laravel backend connected to a MySQL database and hosted it on Azure App Service for scalability and stability. The platform integrates AI chatbot modules for automated conversations and real-time analytics, helping businesses manage customer communications efficiently. The responsive interface allows teams to track voice, SMS, and fax activities in one place.
Tech Stack
Framework: Laravel
Database: MySQL
Hosting: Hostinger
AI Integration: AI Chatbot
End Result
Broadtel now enables businesses to manage all their communication channels in a single, AI-powered platform. It automates customer engagement, reduces manual workload, and provides actionable analytics, improving overall efficiency and responsiveness.